All systems operational

Voice Services

Operational

Leased line connectivity

Operational

twiindata Portal

Operational

Customer Sites

Operational

technologywithin Office Communications

Operational

Mojo Portal

Operational

Wireless Services

Operational

twiinworkspace

Operational

Other Services

Operational

Notice history

May 2023

No notices reported this month

Apr 2023

Wi-Fi issues
  • Resolved
    Resolved

    The Wi-Fi issue suffered earlier have been resolved and normal service has been resumed.

    Again, we apologise for the inconvenience caused by this.

  • Investigating
    Investigating

    We have been made aware and are currently investigating reported corporate Wi-Fi issues and no connection. Once we have understood the issue we will update the status page to reflect this.

    We apologise for the inconvenience caused by this.

Mass Provider Outage
  • Resolved
    Resolved

    We have received word from our provider that the carrier has de-escalated the issue on their side as they believe the situation is resolved and service has remained stable for today.

    An RFO will be provided to those requesting it via our Support Team when we have one available.

    Once again we would like to thank our clients for their patience and understanding in this issue.

  • Monitoring
    Monitoring

    We are seeing normal service restored to the affected site but we believe the issue from the providers side is not resolved. We are actively monitoring he situation and doing whatever we can to mitigate the impact of any further drops.

    We apologise again for the inconvenience caused.

  • Investigating
    Update

    Unfortunately there is no further update from the provider as they work towards a resolution.

    We continue to apologise to our affected customers.

  • Investigating
    Update

    Work is still continuing on the mass outage from our provider. We are providing support where required but currently we don't have an ETA to share on this.

  • Investigating
    Investigating

    We are aware of multiple leased lines down currently. We believe this is in relation to the issues with our provider from earlier and have raised this. We are investigating to confirm as such.

    We do apologise for the inconvenience caused by this again.

  • Resolved
    Resolved

    We are happy at the state of all affected services and haven't seen any drops since this morning.

    It is believed the affected provider are still working on the issue so there is the possibility there maybe minor dropsouts in service but we expect nothing major.

    If anyone is still suffering issues please do contact our Support Team who will be happy to help.

  • Monitoring
    Monitoring

    We have been made aware of a mass Virgin outage overnight. Though we haven't had official confirmation of this resolution, we are seeing all our sites are back up and should be working. We will update the page when official confirmation has been sent.

    We do apologise if this issue has caused disruption to any of our clients.

Mar 2023

Legacy Phone Provider Issues
  • Resolved
    Resolved

    We have received full confirmation the issue has resolved and normal service has resumed.

    If you are still experiencing issues, please do contact our Support Team who will be happy to help.

    We apologise for the inconvenience caused by this issue today.

  • Monitoring
    Monitoring

    We believe the telephony issues have passed and are awaiting full confirmation from the provider of this. Once we have this it will be advised.

  • Investigating
    Investigating

    We are currently investigating phone dropouts on our legacy voice platform , including not being able to make phone calls. We have raised this with the phone provider who is also investigating.

    When we have any further information we will update the status page.

    Apologies for the issues suffered.

Internet access from some sites
  • Resolved
    Resolved

    We have observed traffic returning to the affected sites and confirmed this with some of our customers so we are now treating the incident as resolved. Please do contact us if you are still experiencing any further issues.

    Apologies to all affected customers.

  • Investigating
    Investigating

    We are investigating multiple reports of internet outages across a number of our sites. We believe this is related to one single ISP and we have reported the issues to this provider, who is actively investigating.

    We will publish updates as soon as we have them.

Wi-Fi issues
  • Resolved
    Resolved

    We are now satisfied the Wi-Fi issues are fully resolved. If you are still experiencing issues please do contact our Support Team who will be happy to help.

  • Monitoring
    Update

    We believe the Wi-Fi issue for Macs shuld be resolved. When connecting to the Wi-Fi, please press 'Continue' when you have entered your credentials. This should prompt for credentials again and once entered, should connect you fully to the network. If this doesn't work, please try have the affected user access this link to install the new certificate https://data.twiin.tech/wifi.crt .

    For any users on the Android 12 platform, simply select 'Do Not Validate' and this should connect the user normally as per our standard document. For Android 11 users, please use the domain wi-fi1.twiin.tech .

    If you are still experiencing issues. Please do contact our Support Team.

  • Monitoring
    Monitoring

    We believe we have identified a fix for the ongoing certification issue. When connecting to the Wi-Fi and entering a domain address, please make sure you add the domain as ' wi-fi1.twiin.tech '. We have tested this and had success in the office.

    If this doesn't resolve your issue, please contact our Support Team.

    We are still investigating the issue for Mac users and will share a fix for it shortly.

  • Investigating
    Investigating

    We are still investigating the ongoing certification issue. We do apologise for the ongoing delay with this and assure our clients we are treating this with the upmost urgency.

  • Identified
    Identified

    We are continuing to work on certificate issues that are effecting some users of the twiindata client WiFi solution.

    To help us build a better understanding of what devices are having issues, when speaking to the support team please have information on the type of device that is having issues. Screenshots of error messages and MAC addresses of devices will also assist us in resolving the problem.

  • Investigating
    Investigating

    We have been made aware that yesterday's Wi-Fi issue is still affecting a small minority of our customers intermittently. We are currently investigating why this is the case and doing some testing internally to understand it's cause.

    As soon as we have a further update we will relay it on here.

Wi-Fi issues
  • Resolved
    Resolved

    Based on our customer feedback we are satisfied the Wi-Fi issue this morning has been resolved and service has resumed as normal service.

    We apologise for the inconvenience caused by this issue.

  • Monitoring
    Monitoring

    We believe we have resolved the Wi-Fi issue that has affected many customers. People should be able to connect to the Wi-Fi again. If this is not the case, please do contact the Support Team and advise. As we haven't had official confirmation so will update accordingly in the future.

    Many thanks for everyones assistance with this issue.

  • Investigating
    Investigating

    We are currentl;y investigating reported Wi-Fi issues whereby it looks like the client has no internet as they are unable to connect. We have raised this with our senior technical team who are looking into it right now.

    We will update the status page as soon as we have further information.

Mar 2023 to May 2023