Leased line connectivity
technologywithin Office Communications
We have received full confirmation the issue has resolved and normal service has resumed.
If you are still experiencing issues, please do contact our Support Team who will be happy to help.
We apologise for the inconvenience caused by this issue today.
We believe the telephony issues have passed and are awaiting full confirmation from the provider of this. Once we have this it will be advised.
We are currently investigating phone dropouts on our legacy voice platform , including not being able to make phone calls. We have raised this with the phone provider who is also investigating.
When we have any further information we will update the status page.
Apologies for the issues suffered.
We have observed traffic returning to the affected sites and confirmed this with some of our customers so we are now treating the incident as resolved. Please do contact us if you are still experiencing any further issues.
Apologies to all affected customers.
We are investigating multiple reports of internet outages across a number of our sites. We believe this is related to one single ISP and we have reported the issues to this provider, who is actively investigating.
We will publish updates as soon as we have them.
We are now satisfied the Wi-Fi issues are fully resolved. If you are still experiencing issues please do contact our Support Team who will be happy to help.
We believe the Wi-Fi issue for Macs shuld be resolved. When connecting to the Wi-Fi, please press 'Continue' when you have entered your credentials. This should prompt for credentials again and once entered, should connect you fully to the network. If this doesn't work, please try have the affected user access this link to install the new certificate https://data.twiin.tech/wifi.crt .
For any users on the Android 12 platform, simply select 'Do Not Validate' and this should connect the user normally as per our standard document. For Android 11 users, please use the domain wi-fi1.twiin.tech .
If you are still experiencing issues. Please do contact our Support Team.
We believe we have identified a fix for the ongoing certification issue. When connecting to the Wi-Fi and entering a domain address, please make sure you add the domain as ' wi-fi1.twiin.tech '. We have tested this and had success in the office.
If this doesn't resolve your issue, please contact our Support Team.
We are still investigating the issue for Mac users and will share a fix for it shortly.
We are still investigating the ongoing certification issue. We do apologise for the ongoing delay with this and assure our clients we are treating this with the upmost urgency.
We are continuing to work on certificate issues that are effecting some users of the twiindata client WiFi solution.
To help us build a better understanding of what devices are having issues, when speaking to the support team please have information on the type of device that is having issues. Screenshots of error messages and MAC addresses of devices will also assist us in resolving the problem.
We have been made aware that yesterday's Wi-Fi issue is still affecting a small minority of our customers intermittently. We are currently investigating why this is the case and doing some testing internally to understand it's cause.
As soon as we have a further update we will relay it on here.
Based on our customer feedback we are satisfied the Wi-Fi issue this morning has been resolved and service has resumed as normal service.
We apologise for the inconvenience caused by this issue.
We believe we have resolved the Wi-Fi issue that has affected many customers. People should be able to connect to the Wi-Fi again. If this is not the case, please do contact the Support Team and advise. As we haven't had official confirmation so will update accordingly in the future.
Many thanks for everyones assistance with this issue.
We are currentl;y investigating reported Wi-Fi issues whereby it looks like the client has no internet as they are unable to connect. We have raised this with our senior technical team who are looking into it right now.
We will update the status page as soon as we have further information.
- CompletedFebruary 23, 2023 at 12:00 AMCompletedFebruary 23, 2023 at 12:00 AM
Maintenance has completed successfully
- In progressFebruary 22, 2023 at 6:00 PMIn progressFebruary 22, 2023 at 6:00 PM
Maintenance is now in progress
- PlannedFebruary 22, 2023 at 6:00 PMPlannedFebruary 22, 2023 at 6:00 PM
We’d like to make you aware of planned routine maintenance that will affect the mojovoice service and portal, mojomeWiFi services, hosted servers including 3CX and non-Office 365 hosted email services.
Local internet connections, access to the twiindata portal and twiinvoice services, will NOT be affected.
Please could you let your clients know about these planned works.
The maintenance will take place on Wednesday 22nd February from 18:00 - 00:00 and during the maintenance window we would expect outages of the above services.
Services are at risk of outage from 18:00 until 00:00 but we expect the actual downtime to only be a small part of this.
This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you.
We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on 020 7953 8800, and quote ref: AMC-609648.
The team at technologywithin
We have now had official confirmation of a fix for the issue suffered today. Normal service should be restored and working. If you do continue to have issues, please do contact our Support Team who will be happy to help.
Once again, we apologise to all our affected customers.
Just as we confirmed resolution of the issue we have received reports of phone issues starting back up. Our provider are working on the issue again to get a more permanent fix in place to prevent this from happening again.
We have had reports that the service has been fully restore and calls should be passing through correctly. If you are still experiencing issues please do contact our Support Team.
We are aware of a issue with our telephony services this morning which is affecting a number of our users. This has been raised with our provider who are working on the issue with upmost urgency. We are providing support to them where possible.
Once we have further information regarding the issue it will be shared on our status page. We do apologise for the inconvenience this has caused our affected clients.
No notices reported this month