technologywithin - Notice history

The provider has resolved the issue and normal service has resumed.

If you are still experiencing issues, please do contact our Support Team who will be happy to help.

Apologies for the disruption of service to all our affected customers.

Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along.

More updates will follow.

Works were completed at 06:30 this morning and the provider have confirmed the service has been restored.

If you are still experiencing issues, please do contact our Support Team who will be happy to assist.

Once again, we greatly apologise to all our affected customers for the length of the downtime. An RFO will be available on request.

Works are continuing on resolving the fibre break. Although no ETA for resolution has been advised by Virgin, work will proceed until the fault is resolved, which hopefully should be completed overnight.

Virgin have gained acceess to the site and confirmed the issue is a broken fibre cable. They are proceeding to establish where the break is and commence repairs of the issue.

Virgin have arranged access to the comms room and are arranging an engineer to attend ASAP. The engineer should imminently be dispatched to attend.

More updates to follow as they come in.

Works are still continuing to resolve the ongoing outage.

We can only apologise for the delay in resolving this issue and thank our customers for their patience during this issue.

The provider has confirmed a major issue with Virgin, who have acknowledged the issue lies with them. Virgin currently believe the issue is a fibre break.

Technologywithin is continuing to support the provider to resolve the issue ASAP.

We believe the issue is resolve, though we haven't had official confirmation from the provider. We have requested an RFO, which will be available soon. If you would like a copy of this, please contact the Support Team.

If you are still suffering issues, please do contact our Support Team. Again, we apologise for the inconvenience this issue has caused our affected customers.

We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online.

We would like to apologise for the disruption caused.

The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP.

More updates will be posted when they are received.

We've had confirmation of resolution from the provider. An RFO will be available on request.

We apologise for the inconvenience caused by this issue to all those affected.

Our SIP trunk provider has implemented a fix and are now seeing traffic across their service.

They will be posting another update before 13:30 to fully clear the issue.

We will continue to monitor and we apologise for any inconvenience this may have caused.

We have been advised by one of our SIP Trunk providers that they are currently investigating an outage in their services. They have advised their next update should be made by 11am at the latest.

We have been informed that splicing has now been completed and sites are back online.

We would like to apologize for any inconvenience caused by this outage.

We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place.

Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier.

We've had confirmation of resolution from the provider. An RFO will be available on request.

We apologise for the inconvenience caused by this issue to all those affected.