technologywithin - Notice history

All systems operational

Voice Services - Operational

Leased line connectivity - Operational

twiindata Portal - Operational

Customer Sites - Operational

technologywithin Office Communications - Operational

Mojo Portal - Operational

Wireless Services - Operational

twiinworkspace - Operational

Other Services - Operational

Notice history

Jul 2025

No notices reported this month

Jun 2025

Office R&D Intergration Issues
  • Resolved
    Resolved

    We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button.

    If you are still suffering issues, please do let us know.

    technologywithin greatly apologises for the issues suffered to all our affected clients.

  • Identified
    Identified

    We've identified the cause of the integration issues and a fix has been implemented.

    Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long.

  • Update
    Update

    We are continuing to work on the intergration issue caused by Office R&D's changes.

    We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin.

    More information to follow.

  • Investigating
    Investigating

    We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration.

    A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access.

    Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible.

May 2025

Legacy Phone Platform Issues
  • Resolved
    Resolved

    We've been advised the issue has been resolved and full service has resumed.

    Please do accept our apologies for the issues suffered for all our affected customers.

  • Investigating
    Investigating

    We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution.

    A further update will be given when we've received further information.

May 2025 to Jul 2025

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