All systems operational

Voice Services

Operational

Leased line connectivity

Operational

twiindata Portal

Operational

Customer Sites

Operational

technologywithin Office Communications

Operational

Mojo Portal

Operational

Wireless Services

Operational

twiinworkspace

Operational

Other Services

Operational

Notice history

Mar 2023

Internet access from some sites
  • Resolved
    March 24, 2023 at 9:48 AM

    We have observed traffic returning to the affected sites and confirmed this with some of our customers so we are now treating the incident as resolved. Please do contact us if you are still experiencing any further issues.

    Apologies to all affected customers.

  • Investigating
    March 24, 2023 at 9:25 AM

    We are investigating multiple reports of internet outages across a number of our sites. We believe this is related to one single ISP and we have reported the issues to this provider, who is actively investigating.

    We will publish updates as soon as we have them.

Wi-Fi issues
Wi-Fi issues
  • Resolved
    March 20, 2023 at 10:15 AM

    Based on our customer feedback we are satisfied the Wi-Fi issue this morning has been resolved and service has resumed as normal service.

    We apologise for the inconvenience caused by this issue.

  • Monitoring
    March 20, 2023 at 9:34 AM

    We believe we have resolved the Wi-Fi issue that has affected many customers. People should be able to connect to the Wi-Fi again. If this is not the case, please do contact the Support Team and advise. As we haven't had official confirmation so will update accordingly in the future.

    Many thanks for everyones assistance with this issue.

  • Investigating
    March 20, 2023 at 8:38 AM

    We are currentl;y investigating reported Wi-Fi issues whereby it looks like the client has no internet as they are unable to connect. We have raised this with our senior technical team who are looking into it right now.

    We will update the status page as soon as we have further information.

Feb 2023

Planned maintenance 22nd February
  • Completed
    February 23, 2023 at 12:00 AM

    Maintenance has completed successfully

  • In progress
    February 22, 2023 at 6:00 PM

    Maintenance is now in progress

  • Planned
    February 22, 2023 at 6:00 PM

    We’d like to make you aware of planned routine maintenance that will affect the mojovoice service and portal, mojomeWiFi services, hosted servers including 3CX and non-Office 365 hosted email services.

    Local internet connections, access to the twiindata portal and twiinvoice services, will NOT be affected.

    Please could you let your clients know about these planned works.

    The maintenance will take place on Wednesday 22nd February from 18:00 - 00:00 and during the maintenance window we would expect outages of the above services.

    Services are at risk of outage from 18:00 until 00:00 but we expect the actual downtime to only be a small part of this.

    This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you.

    We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on 020 7953 8800, and quote ref: AMC-609648.

    Thank you

    The team at technologywithin

Twiinvoice Phone Issues
  • Resolved
    February 13, 2023 at 10:19 AM

    We have now had official confirmation of a fix for the issue suffered today. Normal service should be restored and working. If you do continue to have issues, please do contact our Support Team who will be happy to help.

    Once again, we apologise to all our affected customers.

  • Investigating
    February 13, 2023 at 9:51 AM

    Just as we confirmed resolution of the issue we have received reports of phone issues starting back up. Our provider are working on the issue again to get a more permanent fix in place to prevent this from happening again.

  • Resolved
    February 13, 2023 at 9:41 AM

    We have had reports that the service has been fully restore and calls should be passing through correctly. If you are still experiencing issues please do contact our Support Team.

  • Investigating
    February 13, 2023 at 8:40 AM

    We are aware of a issue with our telephony services this morning which is affecting a number of our users. This has been raised with our provider who are working on the issue with upmost urgency. We are providing support to them where possible.

    Once we have further information regarding the issue it will be shared on our status page. We do apologise for the inconvenience this has caused our affected clients.

Jan 2023

No notices reported this month

Jan 2023 to Mar 2023