technologywithin - Notice history

All systems operational

Voice Services - Operational

Leased line connectivity - Operational

twiindata Portal - Operational

Customer Sites - Operational

technologywithin Office Communications - Operational

Mojo Portal - Operational

Wireless Services - Operational

twiinworkspace - Operational

Other Services - Operational

Notice history

Apr 2025

Wifi Login Issues
  • Resolved
    Resolved

    We are considering the incident resolved and all services are back to working order.

    Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager.

  • Monitoring
    Monitoring

    We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue.

  • Identified
    Identified

    We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue.

    We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible.

  • Investigating
    Investigating

    The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working.

    We are currently investigating alternative solutions.

  • Identified
    Identified

    We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers.

    To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks.

    Guest and Corporate Wi-Fi services should now be restored.

  • Investigating
    Investigating

    We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication.

    We appreciate your patience as we work to resolve this matter.

Mar 2025

Twiindata Portal not working
  • Resolved
    Resolved

    We are seeing normal service across our entire estate and are happy to report the issue has been resolved.

    An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed.

    Again, we greatly apologise to all our customers and their clients affected by this issue.

  • Monitoring
    Monitoring

    We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal.

    If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority.

    We will fully confirm restoration shortly.

  • Update
    Update

    We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working.

    We apologise for the extended downtime regarding this issue for all those affected.

  • Update
    Update

    We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in.

    Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency.

  • Identified
    Identified

    We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency.

  • Investigating
    Investigating

    We are investigating an issue whereby the Twiindata portal is currently unavailable. We will update when we have more information to share.

    We apologise for the inconvenice caused by this issue.

Mar 2025 to May 2025

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