technologywithin - Notice history

We are considering the incident resolved and all services are back to working order.

Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager.

We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue.

We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue.

We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible.

The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working.

We are currently investigating alternative solutions.

We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers.

To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks.

Guest and Corporate Wi-Fi services should now be restored.

We are seeing normal service across our entire estate and are happy to report the issue has been resolved.

An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed.

Again, we greatly apologise to all our customers and their clients affected by this issue.

We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal.

If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority.

We will fully confirm restoration shortly.

We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working.

We apologise for the extended downtime regarding this issue for all those affected.

We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in.

Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency.

We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency.

Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service.

We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request.

The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down.

Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established.

Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also.

At least one more update will be posted tonight if no new information is brought to light.

Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible.

Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients.

Our provider have confirmed there is a major issue at one of their primary communications facilities.

They don't have any further information to share but technologywithin is providing support where possible.