technologywithin Status - Incident history https://status.technologywithin.com technologywithin Thu, 19 Feb 2026 09:30:16 +0000 Twiindata Slow Performance Type: Incident Duration: 2 hours and 46 minutes Affected Components: twiindata Portal, Wireless Services Feb 19, 09:30:16 GMT+0 - Identified - We are aware of the twiindata portal running slower than usual. We have identified the cause of this and are working towards a sswift resolution as a matter of urgency. We apologiuse for the inconvenience caused by this issue and will update the status page when new information is available. Feb 19, 10:01:42 GMT+0 - Investigating - The performance issues of the twiindata portal is also causing issues with our Wifi systems. This has been added to our investigation. Feb 19, 10:23:47 GMT+0 - Identified - We can now further clarify from our investigations that the issues are affecting performance of the Guest Wi-Fi login process, along with slow performance of the twiindata portal. Corporate Wi-Fi remains unaffected. Our investigations have pointed to the Guest Wi-Fi service being the root cause of the issue and we are working with upmost urgency to identify the root cause and rectify the issue and thank all our affected customers and their clients for their continued patience. Feb 19, 12:16:19 GMT+0 - Resolved - We are seeing normal service restored to our estate and the twiindata service is stable and healthy. A full RFO will be provided for this upon request within 5 working days. We greatly apologise to our affected customers and their clients for the outage and thank everyone for the patience during the incident. Feb 19, 12:28:21 GMT+0 - Resolved - This incident has been resolved. Feb 19, 10:42:42 GMT+0 - Monitoring - We believe we have managed to resolve the issue and are seeing healthy reading across the twiindata platform. We are still actively monitoring the situation and will post further when we are satisfied the fix has been successful. Feb 19, 11:35:17 GMT+0 - Monitoring - We have had no further reports of issues since putting the fix in place. We are continuing to closely monitor and we will circulate a comprehensive RFO in due course. Type: Incident

Duration: 2 hours and 46 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>09:30:16</var> GMT+0</small><br><strong>Identified</strong> - We are aware of the twiindata portal running slower than usual. We have identified the cause of this and are working towards a sswift resolution as a matter of urgency. We apologiuse for the inconvenience caused by this issue and will update the status page when new information is available..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>10:01:42</var> GMT+0</small><br><strong>Investigating</strong> - The performance issues of the twiindata portal is also causing issues with our Wifi systems. This has been added to our investigation..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>10:23:47</var> GMT+0</small><br><strong>Identified</strong> - We can now further clarify from our investigations that the issues are affecting performance of the Guest Wi-Fi login process, along with slow performance of the twiindata portal. Corporate Wi-Fi remains unaffected. Our investigations have pointed to the Guest Wi-Fi service being the root cause of the issue and we are working with upmost urgency to identify the root cause and rectify the issue and thank all our affected customers and their clients for their continued patience..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:16:19</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing normal service restored to our estate and the twiindata service is stable and healthy. A full RFO will be provided for this upon request within 5 working days. We greatly apologise to our affected customers and their clients for the outage and thank everyone for the patience during the incident..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>12:28:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>10:42:42</var> GMT+0</small><br><strong>Monitoring</strong> - We believe we have managed to resolve the issue and are seeing healthy reading across the twiindata platform. We are still actively monitoring the situation and will post further when we are satisfied the fix has been successful..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>11:35:17</var> GMT+0</small><br><strong>Monitoring</strong> - We have had no further reports of issues since putting the fix in place. We are continuing to closely monitor and we will circulate a comprehensive RFO in due course..</p> ]]> Thu, 19 Feb 2026 09:30:16 +0000 https://status.technologywithin.com/incident/cmlt9fx2j0a56mk9efft016p6 https://status.technologywithin.com/incident/cmlt9fx2j0a56mk9efft016p6 Leased Line Outage Type: Incident Duration: 34 minutes Affected Components: Leased line connectivity Jan 29, 16:10:49 GMT+0 - Investigating - We are currently investigating a Leased Line outage with a specific provider. This seems to be affecting a very small number of our clients. We are working with the provider to establish the root cause and work towards a swift resolution. Any further updates will be posted here. Jan 29, 16:45:00 GMT+0 - Resolved - All affected sites are now back online. We will be working with the provider to find out the root cause of the outage. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>16:10:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a Leased Line outage with a specific provider. This seems to be affecting a very small number of our clients. We are working with the provider to establish the root cause and work towards a swift resolution. Any further updates will be posted here..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Resolved</strong> - All affected sites are now back online. We will be working with the provider to find out the root cause of the outage..</p> ]]> Thu, 29 Jan 2026 16:10:49 +0000 https://status.technologywithin.com/incident/cmkzni4x6000wqbfz038l57od https://status.technologywithin.com/incident/cmkzni4x6000wqbfz038l57od technologywithin office numbers Type: Incident Duration: 11 minutes Affected Components: Voice Services, technologywithin Office Communications Dec 22, 12:10:55 GMT+0 - Investigating - We are currently investigating an issue affecting a small number of phone numbers on our legacy platforms, as well as technologywithin office phone numbers. If you need to speak with the support team, please use the live chat feature available via TwiinData or email us at [**help@technologywithin.com**](mailto:help@technologywithin.com). Dec 22, 12:21:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>12:10:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting a small number of phone numbers on our legacy platforms, as well as technologywithin office phone numbers. If you need to speak with the support team, please use the live chat feature available via TwiinData or email us at [**help@technologywithin.com**](mailto:help@technologywithin.com)..</p> <p><small>Dec <var data-var='date'> 22</var>, <var data-var='time'>12:21:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 22 Dec 2025 12:10:55 +0000 https://status.technologywithin.com/incident/cmjh47afd0524arsm2wf4uwyx https://status.technologywithin.com/incident/cmjh47afd0524arsm2wf4uwyx Leaseline provider outage. Type: Incident Duration: 2 hours and 20 minutes Affected Components: Leased line connectivity Nov 17, 12:48:23 GMT+0 - Investigating - We have observed a large number of sites lose connectivity. These sites are all with the same provider, so we are in the process of contacting them for further information. Please note this is a different provider that we have seen issues with over the last couple of weeks so this is not a repeat of those issues. We apologise for the inconvenience caused. Nov 17, 13:24:22 GMT+0 - Monitoring - The provider originally believed this incident was exclusive to the London area, but have noted this was a nationwide issue. Services have returned to all affected customers, but we haven't received official confirmation of resolution. We will continue to monitor until we do so. Nov 17, 14:00:40 GMT+0 - Monitoring - The provider has implemented a fix, and they are currently monitoring the result. If you are still experiencing any problems, please reach out to the support desk on 02079538800. Nov 17, 15:08:10 GMT+0 - Resolved - We have received confirmation from the provider that the service has been fully restored. We are seeing that traffic is flowing normally across sites. If you are still experiencing any problems in relation to today's issues, please don't hesitate to contact the support desk on 02079538800\. If you would like to receive an RFO please contact the support desk at [help@technologywithin.com.](mailto:help@technologywithin.com) This can take up to 10 working days. Thank you for your patience during this time. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>12:48:23</var> GMT+0</small><br><strong>Investigating</strong> - We have observed a large number of sites lose connectivity. These sites are all with the same provider, so we are in the process of contacting them for further information. Please note this is a different provider that we have seen issues with over the last couple of weeks so this is not a repeat of those issues. We apologise for the inconvenience caused. .</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>13:24:22</var> GMT+0</small><br><strong>Monitoring</strong> - The provider originally believed this incident was exclusive to the London area, but have noted this was a nationwide issue. Services have returned to all affected customers, but we haven't received official confirmation of resolution. We will continue to monitor until we do so..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>14:00:40</var> GMT+0</small><br><strong>Monitoring</strong> - The provider has implemented a fix, and they are currently monitoring the result. If you are still experiencing any problems, please reach out to the support desk on 02079538800..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>15:08:10</var> GMT+0</small><br><strong>Resolved</strong> - We have received confirmation from the provider that the service has been fully restored. We are seeing that traffic is flowing normally across sites. If you are still experiencing any problems in relation to today's issues, please don't hesitate to contact the support desk on 02079538800\. If you would like to receive an RFO please contact the support desk at [help@technologywithin.com.](mailto:help@technologywithin.com) This can take up to 10 working days. Thank you for your patience during this time. .</p> ]]> Mon, 17 Nov 2025 12:48:23 +0000 https://status.technologywithin.com/incident/cmi354m4p05lly652j8jt10xt https://status.technologywithin.com/incident/cmi354m4p05lly652j8jt10xt VoiP Issues Type: Incident Duration: 7 hours and 8 minutes Affected Components: Voice Services, technologywithin Office Communications Nov 17, 10:22:25 GMT+0 - Investigating - We are currently investigating an issue with our legacy VoIP platform affecting inbound calls. This is currently impacting a small number of customers. Nov 17, 10:32:13 GMT+0 - Investigating - technologywithin's phone lines are currently down due to this incident. Please raise all support requests via our support@technologywithin email address. Nov 17, 11:05:40 GMT+0 - Investigating - We are continuing to investigate this issue with the platform provider. Some numbers are working as expected, but we are still seeing failures elsewhere. technologywithin's support number is one of the numbers still unable to receive calls. Nov 17, 12:18:06 GMT+0 - Monitoring - We are seeing calls complete successfully across the legacy VoIP platform. Technologywithin's support number is now working again. However, we have not yet received confirmation from the platform provider that the issue has been fully resolved, so we will continue to monitor. Once we receive confirmation, we will request an RFO for the outage. We apologize for any inconvenience this outage may have caused. Nov 17, 15:01:23 GMT+0 - Investigating - We are still seeing calls complete successfully across the legacy VoIP platform; however, we are also seeing that a few of our clients are still experiencing problems with inbound and outbound calls. We are investigating this now and will have another update shortly. If you are still experiencing any phone problems, please contact the support desk on 02079538800. Thank you for your patience and understanding during this time. Nov 17, 16:02:08 GMT+0 - Investigating - We continue to work with our provider to establish the root cause of the ongoing issue. We apologise for the extended downtime and are working to resolve ASAP. Nov 17, 17:30:46 GMT+0 - Resolved - We are seeing full service restored to our telephony platform. If you are still suffering issues, please do contact our support team who will be happy to assist. We apologise for the extended downtime to our our affecting clients. Type: Incident

Duration: 7 hours and 8 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>10:22:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our legacy VoIP platform affecting inbound calls. This is currently impacting a small number of customers..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>10:32:13</var> GMT+0</small><br><strong>Investigating</strong> - technologywithin's phone lines are currently down due to this incident. Please raise all support requests via our support@technologywithin email address..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>11:05:40</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this issue with the platform provider. Some numbers are working as expected, but we are still seeing failures elsewhere. technologywithin's support number is one of the numbers still unable to receive calls..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>12:18:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing calls complete successfully across the legacy VoIP platform. Technologywithin's support number is now working again. However, we have not yet received confirmation from the platform provider that the issue has been fully resolved, so we will continue to monitor. Once we receive confirmation, we will request an RFO for the outage. We apologize for any inconvenience this outage may have caused..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>15:01:23</var> GMT+0</small><br><strong>Investigating</strong> - We are still seeing calls complete successfully across the legacy VoIP platform; however, we are also seeing that a few of our clients are still experiencing problems with inbound and outbound calls. We are investigating this now and will have another update shortly. If you are still experiencing any phone problems, please contact the support desk on 02079538800. Thank you for your patience and understanding during this time. .</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>16:02:08</var> GMT+0</small><br><strong>Investigating</strong> - We continue to work with our provider to establish the root cause of the ongoing issue. We apologise for the extended downtime and are working to resolve ASAP..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>17:30:46</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing full service restored to our telephony platform. If you are still suffering issues, please do contact our support team who will be happy to assist. We apologise for the extended downtime to our our affecting clients..</p> ]]> Mon, 17 Nov 2025 10:22:25 +0000 https://status.technologywithin.com/incident/cmi2zwxxe000oi78yp0vokpqd https://status.technologywithin.com/incident/cmi2zwxxe000oi78yp0vokpqd Connectivity Issues Type: Incident Duration: 12 minutes Affected Components: Voice Services Nov 12, 11:46:23 GMT+0 - Investigating - We are currently investigating a brief drop in service on our Leased Lines. Initial inspection from the provider suggests this is related to the major carrier Virgin. We will update this page when we have more information. Nov 12, 11:58:28 GMT+0 - Resolved - We are seeing all circuits returned promptly following the outage and have remained stable. An RFO has been requested from the provider. If this is something you are interested in, please contact our support team. We greatly apologise for the inconvience caused by the drop to all our affected customers and their clients. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:46:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a brief drop in service on our Leased Lines. Initial inspection from the provider suggests this is related to the major carrier Virgin. We will update this page when we have more information..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:58:28</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing all circuits returned promptly following the outage and have remained stable. An RFO has been requested from the provider. If this is something you are interested in, please contact our support team. We greatly apologise for the inconvience caused by the drop to all our affected customers and their clients..</p> ]]> Wed, 12 Nov 2025 11:46:23 +0000 https://status.technologywithin.com/incident/cmhvxplsw00nlakpb1814w6kv https://status.technologywithin.com/incident/cmhvxplsw00nlakpb1814w6kv Leaseline providers outage Type: Incident Duration: 1 day, 21 hours and 43 minutes Affected Components: Leased line connectivity Nov 4, 16:35:54 GMT+0 - Monitoring - We are still awaiting an update from the affected leased line supplier. Our monitoring indicates that the leased lines are currently stable and functioning as intended. If you are still experiencing issues, please get in touch with the support desk. Nov 4, 17:30:40 GMT+0 - Monitoring - The support desk is now closed without any further updated from the leased line supplier. We will continue to monitor this incident out of hours but updates will be less frequent. Nov 5, 11:12:19 GMT+0 - Monitoring - The provider have given some feedback in their current stance. They have that overnight they were able to defend against other attacks successfully. However they can't confirm full resolution of the issue and are unlikely to do so for the time being. technologywithin will leave this incident open, but won't be chasing the provider for further updates, nor updating the status page until relevant information is given or the situation changes. We greatly apologise to all customers affected by this issue and all their clients, on top of the inability to provide full confirmation of resultion after such a lengthy time. Nov 6, 09:15:02 GMT+0 - Resolved - We have witnessed no customer drops over the last 24 hours and are now formally closing this incident. We have had several discussions with our provider and they have made significant changes to their network infrastructure to mitigate against future attacks. These changes are part of an evolving project. A further significant DDoS attack occurred last overnight and as a direct result of this work it was completely mitigated against, with no impact to the provider's core network. Whilst we cannot guarantee that there will be no further impact, we are satisfied that our provider is taking robust measures to improve their defences for the future and any further attacks will be far more effectively dealt with. We do apologise for the inconvenience caused by this issue and thank all our customers for their patience and understanding during this time. Nov 4, 19:41:45 GMT+0 - Monitoring - We are continuing to monitor the situation into the evening. Service appears to be stable, but the provider hasn't supplied any additional updates prior to the most recent drop. Nov 4, 20:45:10 GMT+0 - Monitoring - No drops have been spotted in the last hour. We are still eagarly awaiting an update from the provider. Nov 4, 11:31:42 GMT+0 - Investigating - We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused Nov 5, 08:39:20 GMT+0 - Monitoring - Good morning, we are still awaiting an update from the provider. Leaselines have remained stable throughout the evening. We will continue to monitor this throughout the day. If you are still experiencing issues, please get in contact with the support desk. Nov 4, 11:50:46 GMT+0 - Monitoring - This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800. Nov 4, 22:06:57 GMT+0 - Monitoring - We are still awaiting full confirmation of resolution from our provider but have witnessed no drops in service for the remainder of the evening. We will be chasing an update with the provider first thing tomorrow morning. Nov 5, 09:17:38 GMT+0 - Monitoring - We have received a response from the provider. They are seeing stability on their side but are continuing to monitor these issues we faced yesterday. The provider is putting measures in place to prevent this from recuring in the future. Thank you for your patience during this time. Nov 5, 10:30:02 GMT+0 - Monitoring - We are continuing to monitor this and looks stable so far this morning. We are pushing the provider for an update. Thank you for your patience during this time. Nov 4, 12:12:18 GMT+0 - Investigating - Looks like some leaselines have dropped again. We are investigating this issue and are awaiting an update from the provider to why this has happened again. We apologise for the inconvenience this caused. Nov 4, 12:58:33 GMT+0 - Monitoring - This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800. Nov 4, 14:04:27 GMT+0 - Monitoring - We have spoken to the provider, and they have confirmed that normal service has resumed. We are going to continue to monitor this until this has been marked as resolved on their end because the provider can't guarantee that the issue will not recur. Nov 4, 15:18:59 GMT+0 - Investigating - We can see that leaselines are affected again, we are investigating these issues and will have an update soon from the provider. We apologise for the inconvenience this has caused. Nov 4, 15:41:27 GMT+0 - Monitoring - We can see that the leaselines are now back up. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800. Type: Incident

Duration: 1 day, 21 hours and 43 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:35:54</var> GMT+0</small><br><strong>Monitoring</strong> - We are still awaiting an update from the affected leased line supplier. Our monitoring indicates that the leased lines are currently stable and functioning as intended. If you are still experiencing issues, please get in touch with the support desk..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>17:30:40</var> GMT+0</small><br><strong>Monitoring</strong> - The support desk is now closed without any further updated from the leased line supplier. We will continue to monitor this incident out of hours but updates will be less frequent..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>11:12:19</var> GMT+0</small><br><strong>Monitoring</strong> - The provider have given some feedback in their current stance. They have that overnight they were able to defend against other attacks successfully. However they can't confirm full resolution of the issue and are unlikely to do so for the time being. technologywithin will leave this incident open, but won't be chasing the provider for further updates, nor updating the status page until relevant information is given or the situation changes. We greatly apologise to all customers affected by this issue and all their clients, on top of the inability to provide full confirmation of resultion after such a lengthy time. .</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:15:02</var> GMT+0</small><br><strong>Resolved</strong> - We have witnessed no customer drops over the last 24 hours and are now formally closing this incident. We have had several discussions with our provider and they have made significant changes to their network infrastructure to mitigate against future attacks. These changes are part of an evolving project. A further significant DDoS attack occurred last overnight and as a direct result of this work it was completely mitigated against, with no impact to the provider's core network. Whilst we cannot guarantee that there will be no further impact, we are satisfied that our provider is taking robust measures to improve their defences for the future and any further attacks will be far more effectively dealt with. We do apologise for the inconvenience caused by this issue and thank all our customers for their patience and understanding during this time..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>19:41:45</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation into the evening. Service appears to be stable, but the provider hasn't supplied any additional updates prior to the most recent drop..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:45:10</var> GMT+0</small><br><strong>Monitoring</strong> - No drops have been spotted in the last hour. We are still eagarly awaiting an update from the provider..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:31:42</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused.</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:39:20</var> GMT+0</small><br><strong>Monitoring</strong> - Good morning, we are still awaiting an update from the provider. Leaselines have remained stable throughout the evening. We will continue to monitor this throughout the day. If you are still experiencing issues, please get in contact with the support desk. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:50:46</var> GMT+0</small><br><strong>Monitoring</strong> - This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>22:06:57</var> GMT+0</small><br><strong>Monitoring</strong> - We are still awaiting full confirmation of resolution from our provider but have witnessed no drops in service for the remainder of the evening. We will be chasing an update with the provider first thing tomorrow morning..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>09:17:38</var> GMT+0</small><br><strong>Monitoring</strong> - We have received a response from the provider. They are seeing stability on their side but are continuing to monitor these issues we faced yesterday. The provider is putting measures in place to prevent this from recuring in the future. Thank you for your patience during this time..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>10:30:02</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor this and looks stable so far this morning. We are pushing the provider for an update. Thank you for your patience during this time. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:12:18</var> GMT+0</small><br><strong>Investigating</strong> - Looks like some leaselines have dropped again. We are investigating this issue and are awaiting an update from the provider to why this has happened again. We apologise for the inconvenience this caused. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:58:33</var> GMT+0</small><br><strong>Monitoring</strong> - This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>14:04:27</var> GMT+0</small><br><strong>Monitoring</strong> - We have spoken to the provider, and they have confirmed that normal service has resumed. We are going to continue to monitor this until this has been marked as resolved on their end because the provider can't guarantee that the issue will not recur. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:18:59</var> GMT+0</small><br><strong>Investigating</strong> - We can see that leaselines are affected again, we are investigating these issues and will have an update soon from the provider. We apologise for the inconvenience this has caused. .</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:41:27</var> GMT+0</small><br><strong>Monitoring</strong> - We can see that the leaselines are now back up. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800..</p> ]]> Tue, 4 Nov 2025 11:31:42 +0000 https://status.technologywithin.com/incident/cmhkhnxfs02k1sj0inxxn1r1q https://status.technologywithin.com/incident/cmhkhnxfs02k1sj0inxxn1r1q Leaseline providers outage Type: Incident Duration: 5 hours and 27 minutes Affected Components: Leased line connectivity Oct 29, 10:42:05 GMT+0 - Investigating - We have had an update from the provider stating that this is also affecting VoIP, DSL, & ethernet circuits. They are still investigating these issues. We are seeing some sites getting connectivity again, but most are still down. This is being looked into as a matter of urgency. Again, we apologise for the inconvenience this has caused. Oct 29, 10:10:07 GMT+0 - Investigating - We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused Oct 29, 11:33:33 GMT+0 - Monitoring - We can see that most of the lease line connectivity has been restored and appears to be stable since 10:30\. Our provider has stated the service is still at risk and thus the issue is not considered fully resolved. We are actively monitoring the issue. We eagarly await confirmation of resolution from our provider. Oct 29, 13:09:09 GMT+0 - Monitoring - The provider is still monitoring these issues. We don't have a further update yet if you are still experiencing any problems, please get in touch with the support desk. Oct 29, 14:39:29 GMT+0 - Monitoring - The provider is still monitoring this. It looks like it's stable across the board, but we have not yet received a resolved or confirmation. Oct 29, 15:37:34 GMT+0 - Resolved - We have received confirmation from the provider that the lease line connectivity is now fully functional. If you would like an RFO for this issue, please contact the Support Team who will be happy to provide this when it's available. If you are still experiencing any issues, please do contact the support desk on 02079538800\. We apologise for the inconvenience caused by today's issue. Type: Incident

Duration: 5 hours and 27 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>10:42:05</var> GMT+0</small><br><strong>Investigating</strong> - We have had an update from the provider stating that this is also affecting VoIP, DSL, & ethernet circuits. They are still investigating these issues. We are seeing some sites getting connectivity again, but most are still down. This is being looked into as a matter of urgency. Again, we apologise for the inconvenience this has caused. .</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>10:10:07</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating issues across different leaseline providers. As soon as we have any more information, we will pass on an update. We apologise for any inconvenience this has caused.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>11:33:33</var> GMT+0</small><br><strong>Monitoring</strong> - We can see that most of the lease line connectivity has been restored and appears to be stable since 10:30\. Our provider has stated the service is still at risk and thus the issue is not considered fully resolved. We are actively monitoring the issue. We eagarly await confirmation of resolution from our provider..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>13:09:09</var> GMT+0</small><br><strong>Monitoring</strong> - The provider is still monitoring these issues. We don't have a further update yet if you are still experiencing any problems, please get in touch with the support desk..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>14:39:29</var> GMT+0</small><br><strong>Monitoring</strong> - The provider is still monitoring this. It looks like it's stable across the board, but we have not yet received a resolved or confirmation..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>15:37:34</var> GMT+0</small><br><strong>Resolved</strong> - We have received confirmation from the provider that the lease line connectivity is now fully functional. If you would like an RFO for this issue, please contact the Support Team who will be happy to provide this when it's available. If you are still experiencing any issues, please do contact the support desk on 02079538800\. We apologise for the inconvenience caused by today's issue. .</p> ]]> Wed, 29 Oct 2025 10:10:07 +0000 https://status.technologywithin.com/incident/cmhbu3vrl01qc126sgi1zmtdq https://status.technologywithin.com/incident/cmhbu3vrl01qc126sgi1zmtdq Lease line connectvity Type: Incident Duration: 11 minutes Affected Components: twiinworkspace, Customer Sites, technologywithin Office Communications, Mojo Portal, Other Services, twiindata Portal, Voice Services, Wireless Services, Leased line connectivity Oct 23, 10:31:37 GMT+0 - Investigating - There was a brief dropout earlier today across multiple lease lines. We are continuing to speak with the lease line providers for more information on this. We apologise for any inconvenience this has caused. Oct 23, 10:42:48 GMT+0 - Resolved - We believe that the leaselines are now back up and running. We will request an RFO and send this to our customers. If you are still experiencing any issues, please call the support desk on 02079538800. Type: Incident

Duration: 11 minutes

Affected Components: , , , , , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>10:31:37</var> GMT+0</small><br><strong>Investigating</strong> - There was a brief dropout earlier today across multiple lease lines. We are continuing to speak with the lease line providers for more information on this. We apologise for any inconvenience this has caused. .</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>10:42:48</var> GMT+0</small><br><strong>Resolved</strong> - We believe that the leaselines are now back up and running. We will request an RFO and send this to our customers. If you are still experiencing any issues, please call the support desk on 02079538800..</p> ]]> Thu, 23 Oct 2025 10:31:37 +0000 https://status.technologywithin.com/incident/cmh3a8fto06aadck9ooz5rcm8 https://status.technologywithin.com/incident/cmh3a8fto06aadck9ooz5rcm8 Leased line connectivity Type: Incident Duration: 2 hours and 22 minutes Affected Components: Leased line connectivity Oct 7, 19:42:48 GMT+0 - Resolved - We believe the incident has now been resolved, the affected circuits returned to service and we have seen stability since. Oct 7, 17:20:29 GMT+0 - Investigating - We have noticed a number of leased line circuits drop in a similar manner to last night, all from the same provider. We are currently investigating with the provider but from the symptoms it appears that the issues from yesterday evening have recurred. Type: Incident

Duration: 2 hours and 22 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>19:42:48</var> GMT+0</small><br><strong>Resolved</strong> - We believe the incident has now been resolved, the affected circuits returned to service and we have seen stability since..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:20:29</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed a number of leased line circuits drop in a similar manner to last night, all from the same provider. We are currently investigating with the provider but from the symptoms it appears that the issues from yesterday evening have recurred..</p> ]]> Tue, 7 Oct 2025 17:20:29 +0000 https://status.technologywithin.com/incident/cmggtslgr0279df569q5au01s https://status.technologywithin.com/incident/cmggtslgr0279df569q5au01s Leased line conectivity Type: Incident Duration: 2 hours and 2 minutes Affected Components: Leased line connectivity Oct 6, 19:38:45 GMT+0 - Investigating - We have been notified by one of our leased line providers they are currently experiencing issues at one of their networking data centres. We are awaiting updates regarding the issues they face. Oct 6, 21:40:23 GMT+0 - Resolved - We have seen all affected circuits return to normal service and our supplier has confirmed this. Type: Incident

Duration: 2 hours and 2 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>19:38:45</var> GMT+0</small><br><strong>Investigating</strong> - We have been notified by one of our leased line providers they are currently experiencing issues at one of their networking data centres. We are awaiting updates regarding the issues they face..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>21:40:23</var> GMT+0</small><br><strong>Resolved</strong> - We have seen all affected circuits return to normal service and our supplier has confirmed this. .</p> ]]> Mon, 6 Oct 2025 19:38:45 +0000 https://status.technologywithin.com/incident/cmgfjalxp00wr10nytgaj1lqd https://status.technologywithin.com/incident/cmgfjalxp00wr10nytgaj1lqd Office R&D Intergration Issues Type: Incident Duration: 4 hours and 45 minutes Affected Components: Other Services Jun 4, 08:46:42 GMT+0 - Investigating - We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration. A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access. Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible. Jun 4, 10:12:39 GMT+0 - Investigating - We are continuing to work on the intergration issue caused by Office R&D's changes. We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin. More information to follow. Jun 4, 12:51:23 GMT+0 - Identified - We've identified the cause of the integration issues and a fix has been implemented. Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long. Jun 4, 13:31:36 GMT+0 - Resolved - We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button. If you are still suffering issues, please do let us know. technologywithin greatly apologises for the issues suffered to all our affected clients. Type: Incident

Duration: 4 hours and 45 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>08:46:42</var> GMT+0</small><br><strong>Investigating</strong> - We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration. A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access. Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>10:12:39</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to work on the intergration issue caused by Office R&D's changes. We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin. More information to follow..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>12:51:23</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the integration issues and a fix has been implemented. Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long..</p> <p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:31:36</var> GMT+0</small><br><strong>Resolved</strong> - We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button. If you are still suffering issues, please do let us know. technologywithin greatly apologises for the issues suffered to all our affected clients..</p> ]]> Wed, 4 Jun 2025 08:46:42 +0000 https://status.technologywithin.com/incident/cmbhpedq2000jmu6bpws2zwo8 https://status.technologywithin.com/incident/cmbhpedq2000jmu6bpws2zwo8 Legacy Phone Platform Issues Type: Incident Duration: 1 hour and 8 minutes Affected Components: Voice Services May 2, 14:27:39 GMT+0 - Investigating - We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution. A further update will be given when we've received further information. May 2, 15:35:32 GMT+0 - Resolved - We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components:

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>14:27:39</var> GMT+0</small><br><strong>Investigating</strong> - We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution. A further update will be given when we've received further information..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:35:32</var> GMT+0</small><br><strong>Resolved</strong> - We've been advised the issue has been resolved and full service has resumed. Please do accept our apologies for the issues suffered for all our affected customers..</p> ]]> Fri, 2 May 2025 14:27:39 +0000 https://status.technologywithin.com/incident/cma6w1r0k000jdj8vvwwemcet https://status.technologywithin.com/incident/cma6w1r0k000jdj8vvwwemcet Wifi Login Issues Type: Incident Duration: 2 hours and 8 minutes Affected Components: Wireless Services Apr 16, 09:33:10 GMT+0 - Investigating - We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication. We appreciate your patience as we work to resolve this matter. Apr 16, 09:38:12 GMT+0 - Identified - We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers. To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks. Guest and Corporate Wi-Fi services should now be restored. Apr 16, 09:54:22 GMT+0 - Investigating - The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working. We are currently investigating alternative solutions. Apr 16, 11:02:04 GMT+0 - Monitoring - We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue. Apr 16, 10:48:48 GMT+0 - Identified - We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue. We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible. Apr 16, 11:41:37 GMT+0 - Resolved - We are considering the incident resolved and all services are back to working order. Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager. Type: Incident

Duration: 2 hours and 8 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:33:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing customers from signing into Wi-Fi services that utilise twiindata authentication. We appreciate your patience as we work to resolve this matter..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:38:12</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers. To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks. Guest and Corporate Wi-Fi services should now be restored..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:54:22</var> GMT+0</small><br><strong>Investigating</strong> - The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working. We are currently investigating alternative solutions..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>11:02:04</var> GMT+0</small><br><strong>Monitoring</strong> - We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>10:48:48</var> GMT+0</small><br><strong>Identified</strong> - We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue. We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>11:41:37</var> GMT+0</small><br><strong>Resolved</strong> - We are considering the incident resolved and all services are back to working order. Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager..</p> ]]> Wed, 16 Apr 2025 09:33:10 +0000 https://status.technologywithin.com/incident/cm9jqheyt001zcfque1m796n7 https://status.technologywithin.com/incident/cm9jqheyt001zcfque1m796n7 New Wi-Fi Certificate Type: Incident Affected Components: Wireless Services Mar 17, 08:39:58 GMT+0 - Resolved - We want to make our clients aware we updated our Wi-Fi certificates this weekend for our authentication server. Customers may be asked to accept the new certificate, which is perfectly find to do so. If there are any issues, please do contact our Support Team who will be happy to assist. Type: Incident

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>08:39:58</var> GMT+0</small><br><strong>Resolved</strong> - We want to make our clients aware we updated our Wi-Fi certificates this weekend for our authentication server. Customers may be asked to accept the new certificate, which is perfectly find to do so. If there are any issues, please do contact our Support Team who will be happy to assist..</p> ]]> Mon, 17 Mar 2025 08:39:58 +0000 https://status.technologywithin.com/incident/cm8ctdf5r0011vejlfmczr6xj https://status.technologywithin.com/incident/cm8ctdf5r0011vejlfmczr6xj Twiindata Portal not working Type: Incident Duration: 2 hours and 51 minutes Affected Components: twiindata Portal, Wireless Services Mar 12, 09:36:14 GMT+0 - Identified - We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency. Mar 12, 09:31:27 GMT+0 - Investigating - We are investigating an issue whereby the Twiindata portal is currently unavailable. We will update when we have more information to share. We apologise for the inconvenice caused by this issue. Mar 12, 09:45:26 GMT+0 - Identified - We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in. Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency. Mar 12, 10:36:15 GMT+0 - Identified - We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working. We apologise for the extended downtime regarding this issue for all those affected. Mar 12, 11:07:01 GMT+0 - Monitoring - We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal. If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority. We will fully confirm restoration shortly. Mar 12, 12:22:35 GMT+0 - Resolved - We are seeing normal service across our entire estate and are happy to report the issue has been resolved. An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed. Again, we greatly apologise to all our customers and their clients affected by this issue. Type: Incident

Duration: 2 hours and 51 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>09:36:14</var> GMT+0</small><br><strong>Identified</strong> - We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>09:31:27</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue whereby the Twiindata portal is currently unavailable. We will update when we have more information to share. We apologise for the inconvenice caused by this issue..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>09:45:26</var> GMT+0</small><br><strong>Identified</strong> - We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in. Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>10:36:15</var> GMT+0</small><br><strong>Identified</strong> - We're still looking into the Guest Wi-Fi issue and still remains unavailable. Twiindata and Corporate Wi-Fi services are remain working. We apologise for the extended downtime regarding this issue for all those affected..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>11:07:01</var> GMT+0</small><br><strong>Monitoring</strong> - We have restored service to the Guest Wi-Fi and now are still both Twiindata portal and all Wi-Fi services returning to normal. If you are still suffering from either of these issues, please don't hesitate to contact our Support team urgently and we will investigate as a priority. We will fully confirm restoration shortly..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>12:22:35</var> GMT+0</small><br><strong>Resolved</strong> - We are seeing normal service across our entire estate and are happy to report the issue has been resolved. An RFO will be made available upon request to an Account Manager or the Support Team when it has been completed. Again, we greatly apologise to all our customers and their clients affected by this issue..</p> ]]> Wed, 12 Mar 2025 09:31:27 +0000 https://status.technologywithin.com/incident/cm85q0evv000kpczflhifj4vw https://status.technologywithin.com/incident/cm85q0evv000kpczflhifj4vw Lines Flapping Type: Incident Duration: 18 hours and 54 minutes Affected Components: Leased line connectivity Feb 22, 08:33:20 GMT+0 - Resolved - Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service. We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request. Feb 21, 13:39:30 GMT+0 - Investigating - We have raised with our provider a fault whereby we are seeing leased lines dropping in and out of service. Currently, we have no further update to share but as soon as we do this will be posted on here. We apologise for the inconvenience caused by this. Feb 21, 14:59:41 GMT+0 - Investigating - Our provider have confirmed there is a major issue at one of their primary communications facilities. They don't have any further information to share but technologywithin is providing support where possible. Feb 21, 16:26:20 GMT+0 - Investigating - Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients. Feb 21, 20:28:24 GMT+0 - Investigating - Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also. At least one more update will be posted tonight if no new information is brought to light. Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible. Feb 21, 22:27:47 GMT+0 - Identified - The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down. Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established. Type: Incident

Duration: 18 hours and 54 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>08:33:20</var> GMT+0</small><br><strong>Resolved</strong> - Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service. We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>13:39:30</var> GMT+0</small><br><strong>Investigating</strong> - We have raised with our provider a fault whereby we are seeing leased lines dropping in and out of service. Currently, we have no further update to share but as soon as we do this will be posted on here. We apologise for the inconvenience caused by this..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>14:59:41</var> GMT+0</small><br><strong>Investigating</strong> - Our provider have confirmed there is a major issue at one of their primary communications facilities. They don't have any further information to share but technologywithin is providing support where possible..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>16:26:20</var> GMT+0</small><br><strong>Investigating</strong> - Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>20:28:24</var> GMT+0</small><br><strong>Investigating</strong> - Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also. At least one more update will be posted tonight if no new information is brought to light. Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>22:27:47</var> GMT+0</small><br><strong>Identified</strong> - The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down. Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established..</p> ]]> Fri, 21 Feb 2025 13:39:30 +0000 https://status.technologywithin.com/incident/cm7eti8td003um4reun0he4ai https://status.technologywithin.com/incident/cm7eti8td003um4reun0he4ai Packet Loss on Lines Type: Incident Duration: 1 hour and 19 minutes Affected Components: Leased line connectivity Jan 8, 10:30:22 GMT+0 - Investigating - We are currently investigating an issue with leased lines experiencing slow performance and high packet loss. This has been raised with the provider and we are working with them to determine the root cause of the issue. Jan 8, 11:09:21 GMT+0 - Identified - Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along. More updates will follow. Jan 8, 11:49:47 GMT+0 - Resolved - The provider has resolved the issue and normal service has resumed. If you are still experiencing issues, please do contact our Support Team who will be happy to help. Apologies for the disruption of service to all our affected customers. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>10:30:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with leased lines experiencing slow performance and high packet loss. This has been raised with the provider and we are working with them to determine the root cause of the issue..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:09:21</var> GMT+0</small><br><strong>Identified</strong> - Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along. More updates will follow..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>11:49:47</var> GMT+0</small><br><strong>Resolved</strong> - The provider has resolved the issue and normal service has resumed. If you are still experiencing issues, please do contact our Support Team who will be happy to help. Apologies for the disruption of service to all our affected customers..</p> ]]> Wed, 8 Jan 2025 10:30:22 +0000 https://status.technologywithin.com/incident/cm5nrdiia002af7q3e7896632 https://status.technologywithin.com/incident/cm5nrdiia002af7q3e7896632 Leased Line Outage Type: Incident Duration: 18 hours and 41 minutes Affected Components: Leased line connectivity Jan 6, 13:51:02 GMT+0 - Investigating - We are currently investigating reports of a wide spread outage affected multiple customers with the Virgin provider. More information will be posted when we are aware. Jan 6, 15:47:54 GMT+0 - Identified - Works are still continuing to resolve the ongoing outage. We can only apologise for the delay in resolving this issue and thank our customers for their patience during this issue. Jan 6, 14:19:20 GMT+0 - Identified - The provider has confirmed a major issue with Virgin, who have acknowledged the issue lies with them. Virgin currently believe the issue is a fibre break. Technologywithin is continuing to support the provider to resolve the issue ASAP. Jan 6, 17:35:50 GMT+0 - Identified - Virgin have gained acceess to the site and confirmed the issue is a broken fibre cable. They are proceeding to establish where the break is and commence repairs of the issue. Jan 6, 16:23:22 GMT+0 - Identified - Virgin have arranged access to the comms room and are arranging an engineer to attend ASAP. The engineer should imminently be dispatched to attend. More updates to follow as they come in. Jan 6, 21:34:29 GMT+0 - Identified - Works are continuing on resolving the fibre break. Although no ETA for resolution has been advised by Virgin, work will proceed until the fault is resolved, which hopefully should be completed overnight. Jan 7, 08:31:39 GMT+0 - Resolved - Works were completed at 06:30 this morning and the provider have confirmed the service has been restored. If you are still experiencing issues, please do contact our Support Team who will be happy to assist. Once again, we greatly apologise to all our affected customers for the length of the downtime. An RFO will be available on request. Type: Incident

Duration: 18 hours and 41 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>13:51:02</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of a wide spread outage affected multiple customers with the Virgin provider. More information will be posted when we are aware..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>15:47:54</var> GMT+0</small><br><strong>Identified</strong> - Works are still continuing to resolve the ongoing outage. We can only apologise for the delay in resolving this issue and thank our customers for their patience during this issue..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>14:19:20</var> GMT+0</small><br><strong>Identified</strong> - The provider has confirmed a major issue with Virgin, who have acknowledged the issue lies with them. Virgin currently believe the issue is a fibre break. Technologywithin is continuing to support the provider to resolve the issue ASAP..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>17:35:50</var> GMT+0</small><br><strong>Identified</strong> - Virgin have gained acceess to the site and confirmed the issue is a broken fibre cable. They are proceeding to establish where the break is and commence repairs of the issue..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>16:23:22</var> GMT+0</small><br><strong>Identified</strong> - Virgin have arranged access to the comms room and are arranging an engineer to attend ASAP. The engineer should imminently be dispatched to attend. More updates to follow as they come in..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>21:34:29</var> GMT+0</small><br><strong>Identified</strong> - Works are continuing on resolving the fibre break. Although no ETA for resolution has been advised by Virgin, work will proceed until the fault is resolved, which hopefully should be completed overnight..</p> <p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>08:31:39</var> GMT+0</small><br><strong>Resolved</strong> - Works were completed at 06:30 this morning and the provider have confirmed the service has been restored. If you are still experiencing issues, please do contact our Support Team who will be happy to assist. Once again, we greatly apologise to all our affected customers for the length of the downtime. An RFO will be available on request..</p> ]]> Mon, 6 Jan 2025 13:51:02 +0000 https://status.technologywithin.com/incident/cm5l3nujn0008ptpet08mz0op https://status.technologywithin.com/incident/cm5l3nujn0008ptpet08mz0op Leased Line Outage Type: Incident Duration: 33 minutes Affected Components: Leased line connectivity Jan 2, 10:12:42 GMT+0 - Investigating - We are currently investigating reports of a wide spread outage with a singular provider. We are investigating this as a priority and will update the status page with more information as we get it. We apologise for the inconvenience caused by this. Jan 2, 10:45:34 GMT+0 - Resolved - We believe the issue is resolve, though we haven't had official confirmation from the provider. We have requested an RFO, which will be available soon. If you would like a copy of this, please contact the Support Team. If you are still suffering issues, please do contact our Support Team. Again, we apologise for the inconvenience this issue has caused our affected customers. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:12:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of a wide spread outage with a singular provider. We are investigating this as a priority and will update the status page with more information as we get it. We apologise for the inconvenience caused by this..</p> <p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>10:45:34</var> GMT+0</small><br><strong>Resolved</strong> - We believe the issue is resolve, though we haven't had official confirmation from the provider. We have requested an RFO, which will be available soon. If you would like a copy of this, please contact the Support Team. If you are still suffering issues, please do contact our Support Team. Again, we apologise for the inconvenience this issue has caused our affected customers..</p> ]]> Thu, 2 Jan 2025 10:12:42 +0000 https://status.technologywithin.com/incident/cm5f63ouy003k11axdeaf4tmf https://status.technologywithin.com/incident/cm5f63ouy003k11axdeaf4tmf Provider Outage Type: Incident Duration: 2 hours and 21 minutes Affected Components: Leased line connectivity Dec 19, 09:56:42 GMT+0 - Identified - We have been alerted by one of our leased line providers that they have had a hardware failure at their Data Centre which is impacting network connectivity at a number of sites. They have already dispatched an engineering team to resolve this issue. We will update when we have an ETA on resolution. Dec 19, 10:37:39 GMT+0 - Monitoring - The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP. More updates will be posted when they are received. Dec 19, 12:17:26 GMT+0 - Resolved - We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online. We would like to apologise for the disruption caused. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>09:56:42</var> GMT+0</small><br><strong>Identified</strong> - We have been alerted by one of our leased line providers that they have had a hardware failure at their Data Centre which is impacting network connectivity at a number of sites. They have already dispatched an engineering team to resolve this issue. We will update when we have an ETA on resolution..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>10:37:39</var> GMT+0</small><br><strong>Monitoring</strong> - The provider has identified the fault and their engineers are working to fix and resolve the issue ASAP. More updates will be posted when they are received..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>12:17:26</var> GMT+0</small><br><strong>Resolved</strong> - We are now seeing circuits return to service and have had confirmation from the provider that the interconnects are back online. We would like to apologise for the disruption caused..</p> ]]> Thu, 19 Dec 2024 09:56:42 +0000 https://status.technologywithin.com/incident/cm4v5d5t3000sb83d0l9ho1tx https://status.technologywithin.com/incident/cm4v5d5t3000sb83d0l9ho1tx Voice Outage Type: Incident Duration: 6 hours and 19 minutes Affected Components: Voice Services Dec 4, 10:00:54 GMT+0 - Investigating - We are currently investigating reports of a very small number of clients unable to make outbound calls. Inbound calls are working correctly. Dec 4, 10:17:35 GMT+0 - Investigating - We have been advised by one of our SIP Trunk providers that they are currently investigating an outage in their services. They have advised their next update should be made by 11am at the latest. Dec 4, 10:52:21 GMT+0 - Monitoring - Our SIP trunk provider has implemented a fix and are now seeing traffic across their service. They will be posting another update before 13:30 to fully clear the issue. We will continue to monitor and we apologise for any inconvenience this may have caused. Dec 4, 16:20:10 GMT+0 - Resolved - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected. Type: Incident

Duration: 6 hours and 19 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:00:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports of a very small number of clients unable to make outbound calls. Inbound calls are working correctly..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:17:35</var> GMT+0</small><br><strong>Investigating</strong> - We have been advised by one of our SIP Trunk providers that they are currently investigating an outage in their services. They have advised their next update should be made by 11am at the latest..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:52:21</var> GMT+0</small><br><strong>Monitoring</strong> - Our SIP trunk provider has implemented a fix and are now seeing traffic across their service. They will be posting another update before 13:30 to fully clear the issue. We will continue to monitor and we apologise for any inconvenience this may have caused. .</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:20:10</var> GMT+0</small><br><strong>Resolved</strong> - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected..</p> ]]> Wed, 4 Dec 2024 10:00:54 +0000 https://status.technologywithin.com/incident/cm49pwsb1001n5ujk37toejnc https://status.technologywithin.com/incident/cm49pwsb1001n5ujk37toejnc Virgin Media Outage Type: Incident Duration: 3 hours and 59 minutes Affected Components: Leased line connectivity Nov 28, 10:09:10 GMT+0 - Investigating - We are currently investigating an incident with sites using Virgin Media as a carrier. We are speaking with our providers to escalate the issue. Nov 28, 10:46:50 GMT+0 - Identified - Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier. Nov 28, 13:41:36 GMT+0 - Monitoring - We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place. Nov 28, 14:07:50 GMT+0 - Resolved - We have been informed that splicing has now been completed and sites are back online. We would like to apologize for any inconvenience caused by this outage. Type: Incident

Duration: 3 hours and 59 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>10:09:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident with sites using Virgin Media as a carrier. We are speaking with our providers to escalate the issue..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>10:46:50</var> GMT+0</small><br><strong>Identified</strong> - Our providers have identified 2 Virgin media interconnects which are out of service. Virgin have been notified and the issue is impacting other providers using Virgin Media as a carrier..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>13:41:36</var> GMT+0</small><br><strong>Monitoring</strong> - We have been provided an update that states that there is currently splicing work taking place to bring services back online. While we have seen some sites come back up, they are still at risk of going down again due to splicing works taking place..</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>14:07:50</var> GMT+0</small><br><strong>Resolved</strong> - We have been informed that splicing has now been completed and sites are back online. We would like to apologize for any inconvenience caused by this outage..</p> ]]> Thu, 28 Nov 2024 10:09:10 +0000 https://status.technologywithin.com/incident/cm415kaus0009iaueajwswsww https://status.technologywithin.com/incident/cm415kaus0009iaueajwswsww Voice Issues Type: Incident Duration: 1 hour and 6 minutes Affected Components: Mojo Portal, Voice Services, twiindata Portal, Other Services, Customer Sites, twiinworkspace, technologywithin Office Communications, Leased line connectivity, Wireless Services Nov 4, 10:20:33 GMT+0 - Monitoring - We have seen service resume but are continuing to monitor this while we await official confirmation. We will advise again when more information has been provided. Nov 4, 11:26:59 GMT+0 - Resolved - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: , , , , , , , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:20:33</var> GMT+0</small><br><strong>Monitoring</strong> - We have seen service resume but are continuing to monitor this while we await official confirmation. We will advise again when more information has been provided..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:26:59</var> GMT+0</small><br><strong>Resolved</strong> - We've had confirmation of resolution from the provider. An RFO will be available on request. We apologise for the inconvenience caused by this issue to all those affected..</p> ]]> Mon, 4 Nov 2024 10:20:33 +0000 https://status.technologywithin.com/incident/cm32vei0e001mixua24rm4d4u https://status.technologywithin.com/incident/cm32vei0e001mixua24rm4d4u Live chat is unavalible for today. Type: Incident Duration: 36 minutes Affected Components: twiindata Portal Oct 25, 08:43:59 GMT+0 - Investigating - We are currently investigating this incident. Please give us a call on 02079538800 or email [help@technologywithin.com](mailto:help@technologywithin.com) for any queries as our live chat is out of action for today. We apologise for the inconvenience. Oct 25, 09:19:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>08:43:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Please give us a call on 02079538800 or email [help@technologywithin.com](mailto:help@technologywithin.com) for any queries as our live chat is out of action for today. We apologise for the inconvenience. .</p> <p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>09:19:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 25 Oct 2024 08:43:59 +0000 https://status.technologywithin.com/incident/cm2ohjt4s000fclf81gxet4gz https://status.technologywithin.com/incident/cm2ohjt4s000fclf81gxet4gz Planned maintenance 15 May Type: Maintenance Duration: 3 hours Affected Components: Mojo Portal, Voice Services May 15, 19:00:00 GMT+0 - Identified - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojome**WiFi services, hosted servers including **3CX**. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 15th May 2024 from 20:00 - 23:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 20:00 until 23:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-699230**. Thank you The team at technologywithin May 15, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully May 15, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojome**WiFi services, hosted servers including **3CX**. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 15th May 2024 from 20:00 - 23:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 20:00 until 23:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-699230**. Thank you The team at technologywithin.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 15 May 2024 19:00:00 +0000 https://status.technologywithin.com/maintenance/clvnw9eue37691bmliqi0f4rzj https://status.technologywithin.com/maintenance/clvnw9eue37691bmliqi0f4rzj Planned maintenance 22nd February Type: Maintenance Duration: 6 hours Affected Components: Other Services, Voice Services, Mojo Portal Feb 23, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 22, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 18:00:00 GMT+0 - Identified - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojo**meWiFi services, hosted servers including 3CX and non-Office 365 hosted email services. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 22nd February from 18:00 - 00:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 18:00 until 00:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-609648**. Thank you The team at technologywithin Type: Maintenance

Duration: 6 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojo**meWiFi services, hosted servers including 3CX and non-Office 365 hosted email services. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 22nd February from 18:00 - 00:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 18:00 until 00:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-609648**. Thank you The team at technologywithin.</p> ]]> Wed, 22 Feb 2023 18:00:00 +0000 https://status.technologywithin.com/maintenance/clduc3x8r24670b3oo0atflm2s https://status.technologywithin.com/maintenance/clduc3x8r24670b3oo0atflm2s Planned maintenance 28th December Type: Maintenance Duration: 10 hours Affected Components: Mojo Portal, Other Services, Voice Services Dec 28, 18:00:00 GMT+0 - Identified - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojo**meWiFi services, hosted servers including 3CX and non-Office 365 hosted email services. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 28th December 2022 from 18:00 - 04:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 18:00 until 04:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-599538**. Thank you The team at technologywithin Dec 29, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 28, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 10 hours

Affected Components: , ,

<p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’d like to make you aware of planned routine maintenance that will affect the **mojo**voice service and portal, **mojo**meWiFi services, hosted servers including 3CX and non-Office 365 hosted email services. Local internet connections, access to the **twiin**data portal and **twiin**voice services, will **NOT** be affected. Please could you let your clients know about these planned works. The maintenance will take place on **Wednesday 28th December 2022 from 18:00 - 04:00** and during the maintenance window we would expect outages of the above services. Services are at risk of outage from 18:00 until 04:00 but we expect the actual downtime to only be a small part of this. This essential work is required for us to improve reliability of our core infrastructure, enabling us to continue in providing the high quality services technologywithin deliver to you. We apologise for any inconvenience this may cause. If you have any queries or questions please get in touch with our friendly support team on **020 7953 8800**, and quote ref: **AMC-599538**. Thank you The team at technologywithin.</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 28 Dec 2022 18:00:00 +0000 https://status.technologywithin.com/maintenance/clbo0vqe014737zkoh3u16k2i9 https://status.technologywithin.com/maintenance/clbo0vqe014737zkoh3u16k2i9 London Datacentre scheduled maintenance Type: Maintenance Duration: 2 hours Affected Components: Mojo Portal, Voice Services Dec 5, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 5, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 5, 17:00:00 GMT+0 - Identified - We are performing server maintenance in London, some services may experience a brief disruption during this time. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing server maintenance in London, some services may experience a brief disruption during this time..</p> ]]> Mon, 5 Dec 2022 17:00:00 +0000 https://status.technologywithin.com/maintenance/clb58mgar12125komjnn4uzaz https://status.technologywithin.com/maintenance/clb58mgar12125komjnn4uzaz