technologywithin - Legacy Phone Platform Issues – Incident details

Legacy Phone Platform Issues

ResolvedDegraded performance1 hour 7 minutes

Affected

Voice Services

Degraded performance from 2:27 PM to 3:35 PM

  • ResolvedUTC

    We've been advised the issue has been resolved and full service has resumed.

    Please do accept our apologies for the issues suffered for all our affected customers.

  • InvestigatingUTC

    We've received reports of an issue with our legacy phone platform whereby calls are intermittent and not connecting outbound. We've raised this with the provider and they're actively working on a resolution.

    A further update will be given when we've received further information.