technologywithin - Notice history

We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button.

If you are still suffering issues, please do let us know.

technologywithin greatly apologises for the issues suffered to all our affected clients.

We've identified the cause of the integration issues and a fix has been implemented.

Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long.

We are continuing to work on the intergration issue caused by Office R&D's changes.

We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin.

More information to follow.

We've been advised the issue has been resolved and full service has resumed.

Please do accept our apologies for the issues suffered for all our affected customers.

We are considering the incident resolved and all services are back to working order.

Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager.

We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue.

We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue.

We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible.

The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working.

We are currently investigating alternative solutions.

We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers.

To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks.

Guest and Corporate Wi-Fi services should now be restored.