technologywithin - Notice history

We've managed to restore service to the twiindata portal, alongside our corporate Wi-Fi services. Our authetication server can see connections coming back in.

Currently Guest Wi-Fi services are still impacted and we continue to investigate this as an urgency.

We are aware this issue has now extended to our Wi-Fi services. We are looking into this with upmost urgency.

Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service.

We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request.

The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down.

Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established.

Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also.

At least one more update will be posted tonight if no new information is brought to light.

Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible.

Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients.

Our provider have confirmed there is a major issue at one of their primary communications facilities.

They don't have any further information to share but technologywithin is providing support where possible.

The provider has resolved the issue and normal service has resumed.

If you are still experiencing issues, please do contact our Support Team who will be happy to help.

Apologies for the disruption of service to all our affected customers.

Our provider have identified the issue lies at their data centre and are looking for the root cause. Technologywithin are providing support where possible to help speed identification along.

More updates will follow.

Works were completed at 06:30 this morning and the provider have confirmed the service has been restored.

If you are still experiencing issues, please do contact our Support Team who will be happy to assist.

Once again, we greatly apologise to all our affected customers for the length of the downtime. An RFO will be available on request.

Works are continuing on resolving the fibre break. Although no ETA for resolution has been advised by Virgin, work will proceed until the fault is resolved, which hopefully should be completed overnight.

Virgin have gained acceess to the site and confirmed the issue is a broken fibre cable. They are proceeding to establish where the break is and commence repairs of the issue.

Virgin have arranged access to the comms room and are arranging an engineer to attend ASAP. The engineer should imminently be dispatched to attend.

More updates to follow as they come in.

Works are still continuing to resolve the ongoing outage.

We can only apologise for the delay in resolving this issue and thank our customers for their patience during this issue.

The provider has confirmed a major issue with Virgin, who have acknowledged the issue lies with them. Virgin currently believe the issue is a fibre break.

Technologywithin is continuing to support the provider to resolve the issue ASAP.

We believe the issue is resolve, though we haven't had official confirmation from the provider. We have requested an RFO, which will be available soon. If you would like a copy of this, please contact the Support Team.

If you are still suffering issues, please do contact our Support Team. Again, we apologise for the inconvenience this issue has caused our affected customers.