All systems operational

Voice Services

Operational

Leased line connectivity

Operational

twiindata Portal

Operational

Customer Sites

Operational

technologywithin Office Communications

Operational

Mojo Portal

Operational

Wireless Services

Operational

twiinworkspace

Operational

Other Services

Operational

Notice history

Feb 2024

twiinvoice incoming call issues
  • Resolved
    Resolved

    All numbers have now been reinstated and calls should now be working correctly.

  • Investigating
    Investigating

    We have discovered that numbers belonging to our twiinvoice platform have been removed from one of our providers siptrunk. This siptrunk routes some calls to our system.

    We are currently reassigning the numbers back to the correct trunks to re-establish connectivity.

    This will only have an impact on a minority of customers incoming calls. All outgoing calls will continue to work.

     

     

     

     

     

Jan 2024

Major Service Outage
  • Resolved
    Resolved

    We have had confirmation the issue has resolved. If you are still suffering from issues, please do contact our Support Team who will be happy to assist.

    We apologise for the issues caused.

  • Monitoring
    Monitoring

    We are seeing service return to our affected customers but have not had official confirmation just yet of full resolution. If you are still suffering issues, please do contact the Support Team who will investigate the issue for you.

    Full confirmation will be given shortly.

  • Identified
    Identified

    Upon our investigations, this issue seems to be linked to a major outage with Virgin specifically and all lines associated with them.

    We continue to look into it and support wherever possible.

  • Investigating
    Investigating

    We are currently investigating an outage with a specific provider. We have raised this with them and are awaiting further information while we perform our own troubleshooting.

    We will update this status page when we have any further information. We greatly apologise for the inconvenience caused by this issue.

Dec 2023

Leased Line Issues
  • Resolved
    Resolved

    Our leased line provider is seeing traffic start to flow across Virgin's network again and we are seeing lines come back up.

    The leased line provider is asking for an explanation of the issue.

    We would like to apologise for any disruption caused.

  • Investigating
    Investigating

    We have been alerted by one of our leased line suppliers that there is an issue connecting to Virgin infrastructure at the moment. The leased line provider is working with Virgin Wholesale to resolve the issue.

Dec 2023 to Feb 2024