technologywithin - Leaseline provider outage. – Incident details

All systems operational

Leaseline provider outage.

Resolved
Major outage
Started 9 months agoLasted about 2 hours

Affected

Leased line connectivity

Major outage from 12:48 PM to 1:24 PM, Operational from 1:24 PM to 2:00 PM, Major outage from 2:00 PM to 3:08 PM

Updates
  • Resolved
    UTC
    Resolved

    We have received confirmation from the provider that the service has been fully restored. We are seeing that traffic is flowing normally across sites. If you are still experiencing any problems in relation to today's issues, please don't hesitate to contact the support desk on 02079538800.

    If you would like to receive an RFO please contact the support desk at help@technologywithin.com. This can take up to 10 working days.

    Thank you for your patience during this time.

  • Update
    UTC
    Update

    The provider has implemented a fix, and they are currently monitoring the result. If you are still experiencing any problems, please reach out to the support desk on 02079538800.

  • Monitoring
    UTC
    Monitoring

    The provider originally believed this incident was exclusive to the London area, but have noted this was a nationwide issue.

    Services have returned to all affected customers, but we haven't received official confirmation of resolution. We will continue to monitor until we do so.

  • Investigating
    UTC
    Investigating

    We have observed a large number of sites lose connectivity. These sites are all with the same provider, so we are in the process of contacting them for further information. Please note this is a different provider that we have seen issues with over the last couple of weeks so this is not a repeat of those issues.

    We apologise for the inconvenience caused.