technologywithin - Notice history

Voice Services - Operational

Leased line connectivity - Operational

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Other Services - Operational

Notice history

View current status

Apr 2023

Mass Provider Outage
Resolved27 hours 36 minutes
  • Resolved
    UTC
    Resolved

    We have received word from our provider that the carrier has de-escalated the issue on their side as they believe the situation is resolved and service has remained stable for today.

    An RFO will be provided to those requesting it via our Support Team when we have one available.

    Once again we would like to thank our clients for their patience and understanding in this issue.

  • Monitoring
    UTC
    Monitoring

    We are seeing normal service restored to the affected site but we believe the issue from the providers side is not resolved. We are actively monitoring he situation and doing whatever we can to mitigate the impact of any further drops.

    We apologise again for the inconvenience caused.

  • Update
    UTC
    Update

    Unfortunately there is no further update from the provider as they work towards a resolution.

    We continue to apologise to our affected customers.

  • Update
    UTC
    Update

    Work is still continuing on the mass outage from our provider. We are providing support where required but currently we don't have an ETA to share on this.

  • Investigating
    UTC
    Investigating

    We are aware of multiple leased lines down currently. We believe this is in relation to the issues with our provider from earlier and have raised this. We are investigating to confirm as such.

    We do apologise for the inconvenience caused by this again.

  • Resolved
    UTC
    Resolved

    We are happy at the state of all affected services and haven't seen any drops since this morning.

    It is believed the affected provider are still working on the issue so there is the possibility there maybe minor dropsouts in service but we expect nothing major.

    If anyone is still suffering issues please do contact our Support Team who will be happy to help.

  • Monitoring
    UTC
    Monitoring

    We have been made aware of a mass Virgin outage overnight. Though we haven't had official confirmation of this resolution, we are seeing all our sites are back up and should be working. We will update the page when official confirmation has been sent.

    We do apologise if this issue has caused disruption to any of our clients.

Mar 2023

Wi-Fi issues
Resolved44 hours 36 minutes
  • Resolved
    UTC
    Resolved

    We are now satisfied the Wi-Fi issues are fully resolved. If you are still experiencing issues please do contact our Support Team who will be happy to help.

  • Update
    UTC
    Update

    We believe the Wi-Fi issue for Macs shuld be resolved. When connecting to the Wi-Fi, please press 'Continue' when you have entered your credentials. This should prompt for credentials again and once entered, should connect you fully to the network. If this doesn't work, please try have the affected user access this link to install the new certificate https://data.twiin.tech/wifi.crt .

    For any users on the Android 12 platform, simply select 'Do Not Validate' and this should connect the user normally as per our standard document. For Android 11 users, please use the domain wi-fi1.twiin.tech .

    If you are still experiencing issues. Please do contact our Support Team.

  • Monitoring
    UTC
    Monitoring

    We believe we have identified a fix for the ongoing certification issue. When connecting to the Wi-Fi and entering a domain address, please make sure you add the domain as ' wi-fi1.twiin.tech '. We have tested this and had success in the office.

    If this doesn't resolve your issue, please contact our Support Team.

    We are still investigating the issue for Mac users and will share a fix for it shortly.

  • Investigating
    UTC
    Investigating

    We are still investigating the ongoing certification issue. We do apologise for the ongoing delay with this and assure our clients we are treating this with the upmost urgency.

  • Identified
    UTC
    Identified

    We are continuing to work on certificate issues that are effecting some users of the twiindata client WiFi solution.

    To help us build a better understanding of what devices are having issues, when speaking to the support team please have information on the type of device that is having issues. Screenshots of error messages and MAC addresses of devices will also assist us in resolving the problem.

  • Investigating
    UTC
    Investigating

    We have been made aware that yesterday's Wi-Fi issue is still affecting a small minority of our customers intermittently. We are currently investigating why this is the case and doing some testing internally to understand it's cause.

    As soon as we have a further update we will relay it on here.

Feb 2023

Twiinvoice Phone Issues
ResolvedPartial outage1 hour 39 minutes
  • Resolved
    UTC
    Resolved

    We have now had official confirmation of a fix for the issue suffered today. Normal service should be restored and working. If you do continue to have issues, please do contact our Support Team who will be happy to help.

    Once again, we apologise to all our affected customers.

  • Investigating
    UTC
    Investigating

    Just as we confirmed resolution of the issue we have received reports of phone issues starting back up. Our provider are working on the issue again to get a more permanent fix in place to prevent this from happening again.

  • Resolved
    UTC
    Resolved

    We have had reports that the service has been fully restore and calls should be passing through correctly. If you are still experiencing issues please do contact our Support Team.

  • Investigating
    UTC
    Investigating

    We are aware of a issue with our telephony services this morning which is affecting a number of our users. This has been raised with our provider who are working on the issue with upmost urgency. We are providing support to them where possible.

    Once we have further information regarding the issue it will be shared on our status page. We do apologise for the inconvenience this has caused our affected clients.

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