technologywithin - Twiindata Slow Performance – Incident details

We are seeing normal service restored to our estate and the twiindata service is stable and healthy.

A full RFO will be provided for this upon request within 5 working days.

We greatly apologise to our affected customers and their clients for the outage and thank everyone for the patience during the incident.

We have had no further reports of issues since putting the fix in place. We are continuing to closely monitor and we will circulate a comprehensive RFO in due course.

We believe we have managed to resolve the issue and are seeing healthy reading across the twiindata platform. We are still actively monitoring the situation and will post further when we are satisfied the fix has been successful.

We can now further clarify from our investigations that the issues are affecting performance of the Guest Wi-Fi login process, along with slow performance of the twiindata portal. Corporate Wi-Fi remains unaffected. Our investigations have pointed to the Guest Wi-Fi service being the root cause of the issue and we are working with upmost urgency to identify the root cause and rectify the issue and thank all our affected customers and their clients for their continued patience.

The performance issues of the twiindata portal is also causing issues with our Wifi systems. This has been added to our investigation.