technologywithin - Wifi Login Issues – Incident details

We are considering the incident resolved and all services are back to working order.

Again, we greatly apologise for the inconvenience caused by this issue to all those affected. An RFO will be available within a few working days. Please request this via the Support Team or your Account Manager.

We've managed to restore service to all our Wi-Fi networks now. We are closely monitoring the platform an ensure service has restored without issue.

We are seeing the return of our Devices and Corporate Wi-Fi services. Our Guest network remains sporadic while we fix the root cause of the issue.

We sincerely apologise to all our customers and their affected clients for the ongoing issue. We are treating this issue as the highest priority to return service as soon as possible.

The mitigations put in place have not allowed Guest and Corporate Wi-Fi to continue working.

We are currently investigating alternative solutions.

We have identified that the cause of the issue is a group of IoT devices under the Tuya brand saturating our authentication servers.

To restore services for the majority of users, we have temporarily stopped accepting authentication requests on our device networks.

Guest and Corporate Wi-Fi services should now be restored.