technologywithin - twiinworkspace system emails – Incident details

twiinworkspace system emails

Resolved1 hour 56 minutes

Affected

twiinworkspace

Operational from 8:15 AM to 10:11 AM

  • ResolvedUTC

    Our service provider has resolved the incident and normal service has resumed! We are starting to reprocess emails sent during this downtime. We are able to resend invoice emails, booking cancellations and confirmations but some other system emails will not be able to be reprocessed. We recommend checking any licence signature requests that have been sent out this morning via the e-signature option.

  • MonitoringUTC

    The provider have now confirmed they have identified the issue and we are waiting on them to resolve.

  • IdentifiedUTC

    Please be aware there is an issue this morning with system emails sending from twiinworkspace. We have identified the issue and are working with a third party supplier to resolve as soon as possible.