Our service provider has resolved the incident and normal service has resumed! We are starting to reprocess emails sent during this downtime. We are able to resend invoice emails, booking cancellations and confirmations but some other system emails will not be able to be reprocessed. We recommend checking any licence signature requests that have been sent out this morning via the e-signature option.
Monitoring · UTC
The provider have now confirmed they have identified the issue and we are waiting on them to resolve.
Identified · UTC
Please be aware there is an issue this morning with system emails sending from twiinworkspace. We have identified the issue and are working with a third party supplier to resolve as soon as possible.