Major Service Outage
Affected
Operational from 1:56 PM to 3:41 PM
- Resolved · UTC
We have had confirmation the issue has resolved. If you are still suffering from issues, please do contact our Support Team who will be happy to assist.
We apologise for the issues caused.
- Monitoring · UTC
We are seeing service return to our affected customers but have not had official confirmation just yet of full resolution. If you are still suffering issues, please do contact the Support Team who will investigate the issue for you.
Full confirmation will be given shortly.
- Identified · UTC
Upon our investigations, this issue seems to be linked to a major outage with Virgin specifically and all lines associated with them.
We continue to look into it and support wherever possible.
- Investigating · UTC
We are currently investigating an outage with a specific provider. We have raised this with them and are awaiting further information while we perform our own troubleshooting.
We will update this status page when we have any further information. We greatly apologise for the inconvenience caused by this issue.