technologywithin - Virgin Media Leased Line Outage – Incident details

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Virgin Media Leased Line Outage

ResolvedMajor outage9 hours 14 minutes

Affected

Leased line connectivity

Major outage from 9:58 PM to 7:13 AM

  • ResolvedUTC

    The circuits have remained stable overnight. We have not yet heard from Virgin but we will close this issue and continue to chase them to produce an RFO report with further details at a later date.

  • MonitoringUTC

    We have seen all lines return to service within the last few minutes. Our monitoring platform is showing normal service once again and suggests that all is resolved but we will keep the incident open and we will continue to monitor until we get confirmation from Virgin Media that the issue is resolved.

  • InvestigatingUTC

    We are aware of an issue with Virgin Media affecting a vast number of leased line circuits.

    Virgin Media engineers are now on-site at the affected data centre and are actively working on the fault.

    We will update as soon as we have further information, apologies for the inconvenience caused by this issue.