technologywithin - Leaseline providers outage – Incident details

We have witnessed no customer drops over the last 24 hours and are now formally closing this incident.

We have had several discussions with our provider and they have made significant changes to their network infrastructure to mitigate against future attacks. These changes are part of an evolving project.

A further significant DDoS attack occurred last overnight and as a direct result of this work it was completely mitigated against, with no impact to the provider's core network.

Whilst we cannot guarantee that there will be no further impact, we are satisfied that our provider is taking robust measures to improve their defences for the future and any further attacks will be far more effectively dealt with.

We do apologise for the inconvenience caused by this issue and thank all our customers for their patience and understanding during this time.

The provider have given some feedback in their current stance. They have that overnight they were able to defend against other attacks successfully. However they can't confirm full resolution of the issue and are unlikely to do so for the time being.

technologywithin will leave this incident open, but won't be chasing the provider for further updates, nor updating the status page until relevant information is given or the situation changes.

We greatly apologise to all customers affected by this issue and all their clients, on top of the inability to provide full confirmation of resultion after such a lengthy time.

We are continuing to monitor this and looks stable so far this morning. We are pushing the provider for an update.

Thank you for your patience during this time.

We have received a response from the provider. They are seeing stability on their side but are continuing to monitor these issues we faced yesterday. The provider is putting measures in place to prevent this from recuring in the future. Thank you for your patience during this time.

Good morning, we are still awaiting an update from the provider. Leaselines have remained stable throughout the evening. We will continue to monitor this throughout the day.

If you are still experiencing issues, please get in contact with the support desk.

We are still awaiting full confirmation of resolution from our provider but have witnessed no drops in service for the remainder of the evening. We will be chasing an update with the provider first thing tomorrow morning.

No drops have been spotted in the last hour. We are still eagarly awaiting an update from the provider.

We are continuing to monitor the situation into the evening. Service appears to be stable, but the provider hasn't supplied any additional updates prior to the most recent drop.

The support desk is now closed without any further updated from the leased line supplier.

We will continue to monitor this incident out of hours but updates will be less frequent.

We are still awaiting an update from the affected leased line supplier.

Our monitoring indicates that the leased lines are currently stable and functioning as intended.

If you are still experiencing issues, please get in touch with the support desk.

We can see that the leaselines are now back up. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.

We can see that leaselines are affected again, we are investigating these issues and will have an update soon from the provider. We apologise for the inconvenience this has caused.

We have spoken to the provider, and they have confirmed that normal service has resumed. We are going to continue to monitor this until this has been marked as resolved on their end because the provider can't guarantee that the issue will not recur.

This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.

Looks like some leaselines have dropped again. We are investigating this issue and are awaiting an update from the provider to why this has happened again. We apologise for the inconvenience this caused.

This looks like the leaselines are now back up and working. We are still awaiting confirmation from the provider. We should have another update shortly. If you are still experiencing any issues, then don't hesitate to get in touch with the support desk on 02079538800.