technologywithin - Office R&D Intergration Issues – Incident details

All systems operational

Office R&D Intergration Issues

Resolved
Major outage
Started 2 days agoLasted about 5 hours

Affected

Other Services

Major outage from 8:46 AM to 1:31 PM

Updates
  • Resolved
    Resolved

    We have released our fix and all issues should now be resolved. As Office R&D syncs regularly, this should automatically apply. It is also possible to force the update by clicking 'Force Office RnD Sync' button.

    If you are still suffering issues, please do let us know.

    technologywithin greatly apologises for the issues suffered to all our affected clients.

  • Identified
    Identified

    We've identified the cause of the integration issues and a fix has been implemented.

    Once all automated and manual tests of the fix have passed we'll put the fix live. Hopefully this action should not take too long.

  • Update
    Update

    We are continuing to work on the intergration issue caused by Office R&D's changes.

    We apologise there isn't a more informative update currently. Our team is working with the highest priority to rectify the surprise changes Office R&D made without advising technologywithin.

    More information to follow.

  • Investigating
    Investigating

    We're aware of an issue affecting twiindata customers who make use of our OfficeRnD integration.

    A recent unannounced update to OfficeRnD has caused twiindata to only see a subset of customers at a site, thereby causing some customers to lose internet access.

    Our development team are working closely with OfficeRnD on a fix for this issue. Work is well underway and further updates will follow as soon as possible.