technologywithin - Lines Flapping – Incident details

Emergency works were conducted last night at midnight at the provider's exchange which seem to have resolved the issue and we are seeing normal service.

We do greatly apologise for the inconveience caused by this issue to all those affected and their customers. An RFO for this issue has been requested and will be available upon request.

The upstream provider has identified a fault in a core router and is working to rectify this fault. To facilitate this they've called an emergency maintenance window at midnight, during which time all services will be down.

Internally we've taken some mitigation steps to reduce the impact to customers caused by the packet loss. Hopefully this should improve performance until the root cause can be established.

Our provider is continuing to investigate the issue. They have employed deep technical troubleshoot to establish where the root cause of the issue is and has seeked external assistance on this also.

At least one more update will be posted tonight if no new information is brought to light.

Once again, we greatly apologise for the inconvenince and issues suffered. technologywithin is trying to resolve this as best as possible.

Our provider is still currently looking into and investigating this issue. I apologise for the inconvenience this has caused to our clients.

Our provider have confirmed there is a major issue at one of their primary communications facilities.

They don't have any further information to share but technologywithin is providing support where possible.