technologywithin - Virgin Media Leased Line Outage – Incident details

All systems operational

Virgin Media Leased Line Outage

Resolved
Major outage
Started over 3 years agoLasted about 9 hours

Affected

Leased line connectivity

Major outage from 9:58 PM to 7:13 AM

Updates
  • Resolved
    UTC
    Resolved

    The circuits have remained stable overnight. We have not yet heard from Virgin but we will close this issue and continue to chase them to produce an RFO report with further details at a later date.

  • Monitoring
    UTC
    Monitoring

    We have seen all lines return to service within the last few minutes. Our monitoring platform is showing normal service once again and suggests that all is resolved but we will keep the incident open and we will continue to monitor until we get confirmation from Virgin Media that the issue is resolved.

  • Investigating
    UTC
    Investigating

    We are aware of an issue with Virgin Media affecting a vast number of leased line circuits.

    Virgin Media engineers are now on-site at the affected data centre and are actively working on the fault.

    We will update as soon as we have further information, apologies for the inconvenience caused by this issue.