technologywithin - Twiinvoice Phone Issues – Incident details

All systems operational

Twiinvoice Phone Issues

Resolved
Partial outage
Started over 3 years agoLasted about 2 hours

Affected

Voice Services

Partial outage from 8:40 AM to 10:19 AM

Updates
  • Resolved
    UTC
    Resolved

    We have now had official confirmation of a fix for the issue suffered today. Normal service should be restored and working. If you do continue to have issues, please do contact our Support Team who will be happy to help.

    Once again, we apologise to all our affected customers.

  • Investigating
    UTC
    Investigating

    Just as we confirmed resolution of the issue we have received reports of phone issues starting back up. Our provider are working on the issue again to get a more permanent fix in place to prevent this from happening again.

  • Resolved
    UTC
    Resolved

    We have had reports that the service has been fully restore and calls should be passing through correctly. If you are still experiencing issues please do contact our Support Team.

  • Investigating
    UTC
    Investigating

    We are aware of a issue with our telephony services this morning which is affecting a number of our users. This has been raised with our provider who are working on the issue with upmost urgency. We are providing support to them where possible.

    Once we have further information regarding the issue it will be shared on our status page. We do apologise for the inconvenience this has caused our affected clients.